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Effective Date: 1 July 2026
At VETRA, we are committed to delivering your order safely and efficiently. Please read our Shipping Policy below for information regarding order processing, delivery times and shipping charges.
Order Processing
Orders are processed Monday to Friday, excluding South African public holidays.
Once your order has been successfully placed and payment has been received, please allow 1–3 business days for your order to be processed before dispatch.
During promotional periods, collection launches or sale events, processing times may be slightly longer.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Delivery Areas
VETRA currently delivers throughout South Africa.
Unfortunately, we do not offer international shipping at this time.
Estimated Delivery Times
| Destination | Estimated Delivery Time |
|---|---|
| Major Metropolitan Areas | 2–4 Business Days |
| Regional & Outlying Areas | 3–7 Business Days |
| Remote Locations | Up to 10 Business Days |
Please note that these are estimated delivery times and may vary depending on your location, courier operations or unforeseen circumstances.
Shipping Costs
Shipping costs are calculated during checkout based on your delivery location.
From time to time, VETRA may offer free shipping promotions on qualifying orders. These promotions will be clearly communicated on our website and marketing materials.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number and courier details.
You can use this information to monitor the progress of your delivery.
Delivery Requirements
To ensure successful delivery, please provide:
- A complete delivery address
- A valid South African mobile number
- A contact email address
Someone must be available at the delivery address to receive and sign for the parcel during business hours.
Failed Deliveries
If delivery cannot be completed because:
- The address provided is incorrect
- No one is available to receive the parcel
- The courier is unable to access the delivery location
the parcel may be returned to us.
Additional courier charges for re-delivery may apply.
Delivery Delays
While we work with trusted courier partners, delivery delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather
- Public holidays
- Peak shopping periods
- Industrial action
- Courier network delays
VETRA cannot be held responsible for delays caused by third-party courier services; however, we will always assist in resolving delivery issues as quickly as possible.
Damaged or Missing Parcels
If your parcel arrives damaged, or if you believe items are missing, please contact us within 48 hours of receiving your order.
Please include:
- Your order number
- Photographs of the parcel and packaging
- Photographs of any damaged items (where applicable)
Our team will investigate the matter with the courier and assist you with the appropriate resolution.
Incorrect Delivery Information
Customers are responsible for ensuring that all delivery information provided during checkout is accurate.
VETRA cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete delivery details.
Ownership & Risk
Ownership of products passes to the customer once full payment has been received.
Risk in the goods passes to the customer upon successful delivery and acceptance of the parcel at the nominated delivery address.
Need Assistance?
If you have any questions regarding your delivery, please contact our Customer Care team.
Email: info@vetra.co.za
Business Hours:
Monday – Friday
08:00 – 17:00 (SAST)
We are always happy to assist.